Cookie declaration

This document, which regulates the use of cookies, is part of the Ticketsio e-ticket shop terms of service and privacy policy. Like most websites, we also use text files called "cookies", whose purpose is to make purchasing tickets possible and help us develop our service.

By continuing to use our website, you are agreeing to the use of cookies as described below, except if you have set your browser to not accept cookies.

Note that event Organisers (henceforth Organiser) can add their own cookies to their events.

What are cookies

A cookie is a small text file that your web browser saves on your computer and that allows the website to remember your user preferences.

The cookies we use

Necessary (22)

Necessary cookies make our site usable by enabling core functions such as ordering tickets, searching for events or logging in. The site cannot function properly without these cookies.

Name	Provider	Purpose	Expiry	Type
__stripe_mid	Stripe	This cookie is necessary for making credit card transactions on the website. The service is provided by Stripe.com which allows online transactions without storing any credit card information.	1 year	HTTP Cookie
__stripe_sid	Stripe	This cookie is necessary for making credit card transactions on the website. The service is provided by Stripe.com which allows online transactions without storing any credit card information.	1 day	HTTP Cookie
_GRECAPTCHA	Google	This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.	179 days	HTTP Cookie
AUTH_#	Google	Pending	1 day	HTTP Cookie
AUTH_#_nonce [x5]	Google	Pending	1 day	HTTP Cookie
CONSENT [x2]	Google YouTube	Used to detect if the visitor has accepted the marketing category in the cookie banner. This cookie is necessary for GDPR-compliance of the website.	2 years	HTTP Cookie
CookieConsent	Cookiebot	Stores the user's cookie consent state for the current domain	1 year	HTTP Cookie
intercom.intercom-state-#	Intercom	Pending	Persistent	HTML Local Storage
intercom-id-#	Intercom	Allows the website to recoqnise the visitor, in order to optimize the chat-box functionality.	270 days	HTTP Cookie
intercom-session-#	Intercom	Sets a specific ID for the user which ensures the integrity of the website’s chat function.	6 days	HTTP Cookie
laravel_session	Ticketsio.com	This cookie is used internally by the website’s owners, when uploading or renewing website content.	Session	HTTP Cookie
m	Stripe	Determines the device used to access the website. This allows the website to be formatted accordingly.	2 years	HTTP Cookie
rc::a	Google	This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.	Persistent	HTML Local Storage
rc::b	Google	This cookie is used to distinguish between humans and bots.	Session	HTML Local Storage
rc::c	Google	This cookie is used to distinguish between humans and bots.	Session	HTML Local Storage
theme	Ticketsio.com	This cookie is part of a bundle of cookies which serve the purpose of content delivery and presentation. The cookies keep the correct state of font, blog/picture sliders, color themes and other website settings.	Persistent	HTML Local Storage
XSRF-TOKEN	Ticketsio.com	Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor.	1 day	HTTP Cookie

Statistics (13)

Statistic cookies help us to understand how visitors interact with our site by collecting and reporting information anonymously.

Name	Provider	Purpose	Expiry	Type
_ga	Google	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	2 years	HTTP Cookie
_ga_#	Google	Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.	2 years	HTTP Cookie
_gat	Google	Used by Google Analytics to throttle request rate	1 day	HTTP Cookie
_gid	Google	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	1 day	HTTP Cookie
_hjAbsoluteSessionInProgress	Hotjar	This cookie is used to count how many times a website has been visited by different visitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice.	1 day	HTTP Cookie
_hjFirstSeen	Hotjar	This cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website.	1 day	HTTP Cookie
_hjIncludedInPageviewSample	Hotjar	Used to detect whether the user navigation and interactions are included in the website’s data analytics.	1 day	HTTP Cookie
_hjIncludedInSessionSample	Hotjar	Registers data on visitors' website-behaviour. This is used for internal analysis and website optimization.	1 day	HTTP Cookie
_hjRecordingLastActivity	Hotjar	Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.	Session	HTML Local Storage
_hjSession_#	Hotjar	Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read.	1 day	HTTP Cookie
_hjSessionUser_#	Hotjar	Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read.	1 year	HTTP Cookie
hjViewportId	Hotjar	Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.	Session	HTML Local Storage
vuid	Vimeo	Collects data on the user's visits to the website, such as which pages have been read.	2 years	HTTP Cookie

Marketing (15)

Marketing cookies are used to track visitors across websites. When displaying ads, it helps to show these which are relevant and engaging for the individual user.